Windows Blue Screen Error after CrowdStrike Update: Troubleshooting Steps
Issue Overview
A recent CrowdStrike update has been reportedly causing Windows blue screen errors (BSODs) on various systems worldwide. This issue affects PCs running different versions of the CrowdStrike sensor.
Troubleshooting Steps
If your system is experiencing BSODs after a CrowdStrike update, follow these steps:
1. Enable Safe Mode
* Restart your PC and press F8 repeatedly during the boot process. * Select "Safe Mode" from the boot options menu.
2. Rename CrowdStrike Folder
* Open File Explorer and navigate to "C:\ProgramData\CrowdStrike" * Right-click on the "CrowdStrike" folder and select "Rename." * Change the folder name to "CrowdStrike_Old."
3. Restart in Normal Mode
* Restart your PC and boot into normal mode.
Additional Tips
* Take a photo of the BSOD with your phone for reference. * Update your Windows system and CrowdStrike sensor to the latest versions. * If the issue persists, contact CrowdStrike Support for assistance.
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